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Microsoft Self Service Password Reset

Overview 

Loyola University of Chicago moved from our current self-service password management tool to Self Service Password Reset (SSPR)The next time you change or reset your password you will see a new, streamlined tool that uses your Multi-Factor Authentication (MFA) preferences (text message, Microsoft Authenticator app, or mobile phone) to confirm your identity. Even if you forget your password, you can follow the prompts to reset it securely.

Benefits  

  • Reset password without the need of service desk or administrative assistance.
  • Accessible from off-campus allowing users to securely reset their password anytime, anywhere.
  • Leverage authentication methods already setup for Multi-Factor Authentication (MFA), such as mobile phone or the Microsoft Authenticator app, to reset their password.

Getting Started

Other Notes: 

  • On July 1st, 2021 the minimum character length for password changes will change from 8 to 12. Everything else will remain the same.
  • If your password has already expired, you will be prompted to change at next login when accessing any Microsoft 365 web service.

Have an issue or concern? 

Contact the ITS Service Desk by logging an incident, via email at ITSServiceDesk@luc.edu or via phone at 773-508-4487. 

Last Modified:   Tue, May 9, 2023 4:19 PM CDT

Overview 

Loyola University of Chicago moved from our current self-service password management tool to Self Service Password Reset (SSPR)The next time you change or reset your password you will see a new, streamlined tool that uses your Multi-Factor Authentication (MFA) preferences (text message, Microsoft Authenticator app, or mobile phone) to confirm your identity. Even if you forget your password, you can follow the prompts to reset it securely.

Benefits  

  • Reset password without the need of service desk or administrative assistance.
  • Accessible from off-campus allowing users to securely reset their password anytime, anywhere.
  • Leverage authentication methods already setup for Multi-Factor Authentication (MFA), such as mobile phone or the Microsoft Authenticator app, to reset their password.

Getting Started

Other Notes: 

  • On July 1st, 2021 the minimum character length for password changes will change from 8 to 12. Everything else will remain the same.
  • If your password has already expired, you will be prompted to change at next login when accessing any Microsoft 365 web service.

Have an issue or concern? 

Contact the ITS Service Desk by logging an incident, via email at ITSServiceDesk@luc.edu or via phone at 773-508-4487.